Security & Privacy

Your own separate computer

Your assistant runs in its own separate virtual computer on our servers. It has its own memory, storage, and network connection. No other user's assistant can see or access your data.

No exposed ports

Your assistant has no public IP address and no open ports. You never connect to it directly. Instead, all traffic goes through our authenticated web proxy — every request must pass your login session and a per-instance security token. This is why you'll never see a LobsterHelper instance in an “exposed OpenClaw” scan. There's nothing to scan.

Encrypted storage

Everything your assistant stores — conversations, files, settings — is encrypted on disk with a key unique to you. Even if someone physically took the hard drive, they couldn't read your data.

What we can see

• Your account info (email, name, billing)
• Whether your assistant is running and basic health metrics (CPU, memory, disk usage)
• Logs that show errors or crashes (to help us fix issues)

What we cannot see

• Your conversations with your assistant
• Your API keys
• Files or data stored by your assistant
• Messages from your chat apps

Deleting your data

If you destroy an assistant from your dashboard, we permanently delete its virtual computer and all data stored on it. We also delete any backups within 30 days. If you delete your account, everything associated with it is removed.